Telecom Provisioner

Manage Voice and Data Orders placed with Carriers, Plan and Manage Carrier and Backbone Circuit Network Capacity. Handle Carrier Escalations for immediate resolution. Process Off-Net Type II Pricing for sales quotes. Source several vendors with price requests. Place orders for Telco services including T1, E-1, DS-3, E-3, Ethernet EOC, Gigabit Ethernet, Fiber Channel, SDH services, FIOS, Gold Numbers, LNP Porting, 800 Numbers, SIP Orders, RCF, CSR Requests, DSL etc. Implement and monitor customer installations, moves, adds, changes and disconnects (MACD) for successful completion and turn up.
Provide ILEC dark fiber and Type II vendor lit quotes for internal expansion and customer needs. Maintained quote histories for fast responses to routinely quoted sites via the Type II Quote Database. Use of Verizon GUI LSOG9, LSR, CSR and other related ordering and managing of service orders.

Areas of Expertise:

·               Circuit Configuration & Activation ·               Network / Switch Optimization ·               Capacity Management

·               Circuit Testing & Acceptance ·               Root Source Isolation & Troubleshooting ·               Client & Vendor Relations

TECHNICAL PROFICIENCIES

Platforms:  Windows 7//NT/2K/XP

Software:  MS Office (Word, Excel, Outlook, PowerPoint)

Database: Q&A, Alpha 4, MS Access, Macola

Business Tool: Remedy, Citrix, Bill Tamer, TCOMS, F&E, Verizon & Qwest Portals, SBC GUI for placing circuit orders

 

 

Manage Voice and Data Orders placed with Carriers, Plan and Manage Carrier and Backbone Circuit Network Capacity. Handle Carrier Escalations for immediate resolution. Process Off-Net Type II Pricing for sales quotes. Source several vendors with price requests. Place orders for Telco services including T1, E-1, DS-3, E-3, Ethernet EOC, Gigabit Ethernet, Fiber Channel, SDH services, FIOS, Gold Numbers, LNP Porting, 800 Numbers, SIP Orders, RCF, CSR Requests, DSL etc. Implement and monitor customer installations, moves, adds, changes and disconnects (MACD) for successful completion and turn up.

Provide ILEC dark fiber and Type II vendor lit quotes for internal expansion and customer needs. Maintained quote histories for fast responses to routinely quoted sites via the Type II Quote Database. Use of Verizon GUI LSOG9, LSR, CSR and other related ordering and managing of service orders.

 

 

Control Point Solutions / HCL, Rutherford, New Jersey10-06–1-10

Invoice Management Analyst

Supported customers in analysis and processing of invoices with telecom vendors. Collaborated closely with key representatives of major telecom vendors to procure enterprise circuit inventories. Generated and analyzed reports to assess issues and deficiencies with vendor bills and recommend corrective actions. Contributed to customer meetings and conference calls. Facilitated planning and execution of vendor audits. Trained and guided peers in daily processes and technology usage. Aided in negotiation and administration of client contracts and service level agreements (SLA).

§    Triggered $500K in savings through elimination of disconnected accounts, substantially offsetting overall debt obligation and past due balances owed to vendors.

§    Solely processed 2,000+ bills and consistently maintained highest processing record throughout tenure, resulting in high levels of customer satisfaction.

 

IPC Network Svcs., New York, New York8-05-10-06

Provisioner

Coordinated provisioning, tracking and migration of circuits. Placed orders for RTIC, data, VoIP T1 gateways and other equipment / services based on client specifications. Liaised with vendors in securing FOC information and facilitating circuit installation and configuration. Collaborated with vendors and NOC in circuit testing and acceptance. Served as key point of contact to sales teams, customers and project managers regarding provisioning issues. Generate circuit capacity and status reports for management.

§    Adeptly managed circuit inventory comprised of hundreds of circuits across multiple nationwide locations.

§    Secured substantial cost savings for inter-process communication (IPC) by migrating traffic from vendor to proprietary hubs.

§    Demonstrated a track record of successful turn up for all installations within deadline. 

Globix Corporation, New York, New York10-03–8-05

Provisioner

Placed T1, T3, E1, E3, LAN Link and TV1 circuit orders for video conferencing, voice and data applications. Interacted with a diverse client base in gathering information and resolving issues. Executed disconnect and change orders on existing circuits. Interact with NOC and vendor representatives in installing, testing and accepting circuits. Collaborated with network engineering and operations teams to provision customers onto network. Assisted technical support team in logging, reporting and resolving circuit issues. Analyzed and delivered reports to management on circuit capacity. Generated price quotes for sales team.

§    Steered migration from outdated network onto new hubs and circuits with a dedicated vendor, leading to significant cost savings.

§    Served as single point of contact to all internal and external groups regarding circuit, facilities and sales issues.

WorldCom, Parsippany, New Jersey1-00–10-03

Account Relations Manager